HM.PNG

Hospitality Manager

Level

4

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We are developing this option

Duration

18

Options

Conference & Events Management, Food & Beverage Service Management, Front Office Management, Hospitality Outlet Management, House Keeping Management, Kitchen Management, Multi-functional Management, Revenue Management

End point assessment methods

1. Multiple choice questions.

2. Business project.

3. professional discussion. 

About the Standard

Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned. Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.

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